Terms & POLICIES

Here are our terms and policies. If you have any queries then feel free to get in touch.

  • 1. Introduction
    East Leake Leisure Centre (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are operated by Mitie Group plc. This policy explains how we collect, store and use personal data about you when you attend our centre, book sessions, become a member, or otherwise engage with our services. It also outlines your rights in relation to your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. Data Controller
    The data controller for the purposes of your personal data processed via East Leake Leisure Centre is Mitie Group plc. If you have any questions about this policy or your data, please contact us at:
    Mitie Group plc
    Level 12, The Shard
    32 London Bridge Street
    London SE1 9SG
    Email: privacy@mitie.com

    3. What personal data we collect and when
    We may collect and process the following personal data:

    • When you become a member, book a session or use our services: your name, date of birth, address, email address, telephone number, emergency contact details, payment information, membership status.

    • Health information and fitness data (e.g., for personal training, classes, health screening) where you provide it.

    • Usage data: information about how you use our facilities (attendance records, bookings, session participation).

    • When you visit our website or use our online booking system: IP address, device type, browser, referral URL, cookies and analytics.

    • Marketing and communication preferences.

    4. How we use your personal data (purposes) and lawful basis
    We process your personal data for the following purposes:

    • To provide and manage your membership, process bookings and payments (lawful basis: contract).

    • To administer our services, classes, and sessions, including health and fitness screening (lawful basis: contract and/or legitimate interests).

    • To maintain records of attendance and usage to help us plan services and meet safety obligations (legitimate interests).

    • To send you information about our services, offers or events, where you have consented or where we have a legitimate interest and you have not opted out (consent and/or legitimate interests).

    • To comply with legal or regulatory obligations (legal obligation).

    5. Who we may share your data with
    We may share your personal data with:

    • Our service providers and suppliers (such as payment processors, booking systems, IT support) to enable provision of our services.

    • Third-party health or fitness professionals if you participate in specialist programmes and consent to sharing.

    • Authorities, regulators or law enforcement if required by law or to protect our staff, members or premises.

    • Any successor organisation in the event of a business sale or restructure.

    We ensure any third-party processors adhere to data protection standards and contractual obligations.

    6. International transfers
    Where necessary, your personal data may be transferred to destinations outside the UK/EEA. In such cases, appropriate safeguards (such as standard contractual clauses) will be in place to protect your data.

    7. Data retention
    We will retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or in accordance with legal, regulatory or internal policy requirements (e.g., retention of financial records). If you cease membership or stop using our services, we will keep your basic records for a defined period (e.g., [insert period]) before deletion or anonymisation.

    8. Your rights
    You have the following rights in relation to your personal data:

    • Right of access – you can ask for a copy of the data we hold about you.

    • Right of rectification – you can ask us to correct inaccurate or incomplete data.

    • Right of erasure – you can ask us to delete your data in certain circumstances.

    • Right to restrict processing – you can ask us to restrict certain processing of your data.

    • Right to data portability – you can ask us to transfer your data to another organisation in certain situations.

    • Right to object – you can object to processing based on legitimate interests or for direct marketing.

    • Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time (this will not affect processing already carried out lawfully).

    To exercise any of these rights, please contact our Data Protection Officer (see Section 2). We will respond within the timelines required by law.

    9. Marketing communications
    If you have consented or we have a legitimate interest, we may send you marketing information about our classes, membership offers and events. You can opt out at any time by using the ‘unsubscribe’ link in our communications or contacting us directly.

    10. Cookies and website analytics
    Our website uses cookies and collects analytics data to improve user experience and understand how the site is used. You may set your browser to refuse cookies or to alert you when cookies are being used. For more information, please see our Cookie Policy.

    11. Security
    We take appropriate technical and organisational measures to safeguard your personal data, including access controls, encryption, secure storage, regular reviews of our data practices and staff training. While we endeavour to protect your data, no electronic transmission is completely secure, and we cannot guarantee absolute security.

    12. Changes to this policy
    From time to time we may update this Privacy Policy. The latest version will be published on our website and we will indicate the date of last revision. Please check back periodically.

    13. Complaints
    If you have any concerns about how we process your personal data, please contact us first (see Section 2). If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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  • Terms and Conditions

    Effective Date: 5th November 2025

    Welcome to the East Leake Leisure Centre website! By accessing or using this website, you agree to the following terms and conditions. If you do not agree, please refrain from using the site.

    1. Website Purpose

    This website's primary purpose is to provide information about the services we run as a leisure centre. It does not offer products, services, or account-based features directly on this site.

    2. Privacy

    We do not collect personal data unless you voluntarily contact us. Basic analytics may be used to understand site traffic and improve content. For more information, see our [Privacy Policy].

    3. Intellectual Property

    All content on this site—including text, images, logos, and design—is owned by Nathan Pearce and East Leake Leisure Centre or used with permission. You may not reproduce, distribute, or modify any content without prior written consent.

    4. Limitations of Liability

    We strive to keep information accurate and up to date, but we make no guarantees. We are not liable for any loss or damage resulting from the use of this website.

    5. External Links

    This site may contain links to third-party websites. We are not responsible for their content or privacy practices.

    6. Governing Law

    These terms are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of its courts.

    7. Changes to These Terms

    We may update these terms from time to time. Continued use of the site after changes implies acceptance of the updated terms.